Refund and Returns Policy
Refund & Returns Policy
Website: https://mr-market.co.uk/
1. Overview
Thank you for shopping with Mr-Market (“we”, “us”, “our”). We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help with our Refund and Returns Policy.
2. Return Period
You have 30 calendar days from the date you received your item to request a return and refund. If 30 days have passed since delivery, unfortunately we can’t offer you a refund or exchange (unless required by law).
3. Eligibility for Returns
To be eligible for a return, your item must:
Be unused, unworn, and in the same condition that you received it
Be in the original packaging (with tags if applicable)
Include all original accessories and documentation
Certain products may not be eligible for return for hygiene or safety reasons (e.g., personal care items). These exclusions will be clearly stated on the product page where applicable.
4. How to Request a Return
To start a return, please contact us at:
Email: [email protected]
Subject: Return Request – Order #[Your Order Number]
Please include:
Your order number
The item you want to return
The reason for the return
We’ll review your request and respond with instructions on how and where to send your return.
5. Return Shipping
You are responsible for return shipping costs unless:
The return is due to our error (e.g., wrong item, defective product)
Local law states otherwise
We recommend using a trackable shipping service. We’re not responsible for items lost in transit back to us.
6. Refunds
Once we receive and inspect your returned item:
We’ll notify you by email about the approval or rejection of your refund
If approved, we’ll issue a refund to your original payment method
Refunds typically take 5–10 business days to appear on your account (depending on your bank or card issuer)
7. Partial Refunds
In certain cases, only partial refunds may be granted (if applicable), including:
Items not in original condition
Items damaged or missing parts
Non-returnable items
8. Exchanges
We currently do not offer automatic exchanges. If you need a different size, colour, or item, please place a new order and return the original item for a refund (if eligible).
9. Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
Photos of the damaged/faulty item
Your order number
We’ll assess the issue and offer a replacement or refund as appropriate.
10. Contact Us
If you have any questions about returns or refunds, please reach out:
📧 Email: [email protected]
🌐 Website: https://mr-market.co.uk/
